Emergency: Call 911
Non-Emergency Bedford Police Department: 914.241.3411
NYSEG does not know the extent of an outage unless you and your neighbors report it as well as any down lines, utility poles or damaged equipment by calling the electric hotline 1.800.572.1131 or online at http://www.nyseg.com/Outages/outageinformation.html. Do not assume someone else reported an incident!
Safety is paramount when it comes to power outages. The first priority is removing hazards such as live, fallen power lines. Equipment is repaired in the following order: main facilities that bring electricity to your neighborhood, the local delivery system including: poles, power lines along streets and roads; priority given to critical facilities such as: hospitals, nursing homes, fire and power stations; with focus on consumers with electrically operated, life-sustaining equipment.
How to Contact Us:
|Electricity Interruptions or Emergencies||1.800.572.1121|
|Natural Gas Odors or Emergencies||1.800.572.1131|
|Customer Relations Center||1.800.572.1111|
|Hearing & Speech-Impaired||Dial 711|
Report Outages: Electric: 914.921.6359 Gas: 914.921-3720
Customer Central Special Services
Safety for Special Customers: It is important that we have a record of everyone who uses electrically operated life-support equipment or has medical hardships so we can contact them in an emergency. To learn more and complete the survey, please visit http://www.coned.com/customercentral/specialservices.asp. or call 1-800-75-CONED (1-800-752-6633). Con Edison customers can enroll for this service by visiting www.conEd.com, clicking on Customer Central, and then the “special services” link. You will need your account number. To keep our records current, each year we send a letter asking you to recertify.
Customers with Special Needs: We recognize that senior citizens and people with disabilities need special attention. That’s why we offer a variety of services and billing and payment options that make life a little bit easier for the elderly, visually or hearing-impaired, or customers with permanent disabilities. Please visit http://www.coned.com/customercentral/specialservices.asp to view the Customers With Special Needs brochure.
Because You Need to Be in the Know: When your lights go out, you need a sense of when they’ll be back. That’s why we’re stepping up our communications with you during outages.
We’ll be calling if we think your power is out, when we have an estimated restoration time, and when we believe your power is back.
Prefer texting? No problem. Sign up by texting REG to OUTAGE (688243) and we’ll text instead of calling.
But don’t wait for us to contact you. The sooner we know about a power problem, the sooner we can respond. Reach us at conEd.com, by texting OUT to OUTAGE after you sign up for texting, with our My conEdison app for Droid and Apple devices, or by calling 1-800-75-CONED (1-800-752-6633).
After all, you deserve to get information the way you want it.
Westchester County Community Emergency Notification System and Special Needs Registry
Westchester County would like to contact you. The county will provide information to you before, during or after a disaster. Depending on the type of emergency, you might get emails, test messages or automated phone calls about: how to prepare; protecting your family; where to go; steps to recovery. Sign up for the County’s emergency notification system: http://www3.westchestergov.com/emergency-info/emergency-alert-sign-up and clicking on the emergency banner at the top of the page. Your information will be kept confidential and only used in a major emergency.
Residents who would need special assistance if they had to leave their homes in an emergency should sign up for Westchester County’s Special Needs Registry. The new registry, coordinated by the Department of Emergency Services, is for people with physical or mental disabilities who live on their own. While the database is confidential, it will be shared with local municipalities to use in their emergency planning efforts.
Residents can register by calling 211, going online at www.westchestergov.com/ specialneeds or by obtaining an application from the Office of Emergency Management at 914-864-5450. People are also able to register a family member or friend in need.